Arbor Vitae Medical Center

803-881-9990

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PLEASE CLICK SHOW MORE AND READ ALL THE WAY TO THE BOTTOM AS THIS INFORMATION IS FREQUENTLY UPDATED. THANK YOU!

Our address is 452 Lakeshore Parkway, Suite 220, Rock Hill, SC 29730.  

The next in-office thermogram date is Tuesday 12/3/24.  Please call the office or message Ashley on the portal to schedule.

10/15/24 - Message to Shawnie's patients: Shawnie's direct portal is temporarily overwhelmed.  Until further notice please message Ashley, call the office or utilize text for communications.  If you need Shawnie's text number please call or text the office at 803-881-9990.

PORTAL: We ask that patients limit messaged communications to once weekly to allow the providers adequate time to address all patients’ needs. Please utilize the portal whenever possible and reserve text use for urgent issues. Please note that complex questions or communications will need to be addressed at the next visit. Please direct all non-clinical messages to Sheila on Thursdays or to Ashley on Mon/Tues/Wed/Fri. Examples of non-clinical requests are billing questions, scheduling requests, document requests, supplement refills, follow-up on referrals or imaging.

SUPPLEMENT REFILLS:  Please send all supplement refill requests to Ashley at least 10 days in advance of need so we have time to order and get these to you.

MEDICATION REFILLS: PLEASE REQUEST MEDICATION REFILLS AT LEAST ONE WEEK IN ADVANCE TO ALLOW THE PROVIDERS TIME TO ADDRESS ALL REQUESTS.  We do not automatically refill prescriptions at the pharmacy's request as this frequently results in unnecessary fills.  When you are in need of a refill, please go to My Medications and click on "request refill" next to the medication you need, or send a message on the portal with the name of the medication you need and the pharmacy you would like it sent to.

PLEASE NOTE: A provider's cell phone should only be utilized for emergencies/situations that require immediate response and between the hours of 8 am and 10 pm (this applies to text and phone calls).  Please understand providers' need to care for their families on evenings and weekends and understand that they may be reached during business hours by contacting the office or via the portal.  PLEASE DO NOT USE CELL PHONE NUMBERS TO REQUEST REFILLS OR FOR OTHER ROUTINE REQUESTS. IF YOUR MESSAGE REQUIRES URGENT RESPONSE AS IN ILLNESS OR INJURY, PLEASE DO USE TEXT. Portal messages are checked every weekday and will be responded to as soon as possible, but may take up to 72 hours for response based on messaging volume on any given week.  If you are an active member and do not have your provider's text number, please contact the office for this information.

Main clinic number (to reach Ashley/Sheila): (803) 881-9990.  Please text or call Sheila for lab/HBOT appointments or reschedules and any billing issues.

Provider out-of-office dates and office closings can be found on the website here: https://www.arborvitaemedical.com/closedates

Contact Technical Support

For medical questions, contact your provider or, if you are having a medical emergency, call 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

If you need further assistance please fill out the form below.

Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

If you need further assistance please fill out the form below.

Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.

THIS MESSAGE DOES NOT GO TO YOUR PROVIDER'S OFFICE

This form is for contacting technical support for the Patient Portal. To contact your provider's office, please send them a secure message or reach out to them directly.

Fill out the form below detailing the issue that you are experiencing. Please be as detailed as possible; the more information you provide the better we can help you.

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