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Our address is 452 Lakeshore Parkway, Suite 220, Rock Hill, SC 29730.  

The next in-office thermogram date is Tuesday 12/3/24.  Please call the office or message Ashley on the portal to schedule.

10/15/24 - Message to Shawnie's patients: Shawnie's direct portal is temporarily overwhelmed.  Until further notice please message Ashley, call the office or utilize text for communications.  If you need Shawnie's text number please call or text the office at 803-881-9990.

PORTAL: We ask that patients limit messaged communications to once weekly to allow the providers adequate time to address all patients’ needs. Please utilize the portal whenever possible and reserve text use for urgent issues. Please note that complex questions or communications will need to be addressed at the next visit. Please direct all non-clinical messages to Sheila on Thursdays or to Ashley on Mon/Tues/Wed/Fri. Examples of non-clinical requests are billing questions, scheduling requests, document requests, supplement refills, follow-up on referrals or imaging.

SUPPLEMENT REFILLS:  Please send all supplement refill requests to Ashley at least 10 days in advance of need so we have time to order and get these to you.

MEDICATION REFILLS: PLEASE REQUEST MEDICATION REFILLS AT LEAST ONE WEEK IN ADVANCE TO ALLOW THE PROVIDERS TIME TO ADDRESS ALL REQUESTS.  We do not automatically refill prescriptions at the pharmacy's request as this frequently results in unnecessary fills.  When you are in need of a refill, please go to My Medications and click on "request refill" next to the medication you need, or send a message on the portal with the name of the medication you need and the pharmacy you would like it sent to.

PLEASE NOTE: A provider's cell phone should only be utilized for emergencies/situations that require immediate response and between the hours of 8 am and 10 pm (this applies to text and phone calls).  Please understand providers' need to care for their families on evenings and weekends and understand that they may be reached during business hours by contacting the office or via the portal.  PLEASE DO NOT USE CELL PHONE NUMBERS TO REQUEST REFILLS OR FOR OTHER ROUTINE REQUESTS. IF YOUR MESSAGE REQUIRES URGENT RESPONSE AS IN ILLNESS OR INJURY, PLEASE DO USE TEXT. Portal messages are checked every weekday and will be responded to as soon as possible, but may take up to 72 hours for response based on messaging volume on any given week.  If you are an active member and do not have your provider's text number, please contact the office for this information.

Provider out-of-office dates and office closings can be found on the website here: https://www.arborvitaemedical.com/closedates